WJA Member Spotlight – MD Services LTD
Company name: M D Services Ltd
Company representative: Christina Hutchison
Job title: Executive Director
What services do you deliver to the water jetting industry?
We deliver WJA City & Guilds-accredited water jetting courses:
· Safety Awareness
· Drain and Sewer
· Drain, Sewer and Gun
· Water Jetting Refresher
· Pressure Washing
We also provide tailored consultancy support and solutions for a range of other operational needs, including quality, safety, policies and procedures.
And we deliver Confined Space Medium Risk (2 days) and High Risk (3 days).
What new service developments should we look out for from you in the next year or so? Ones you can tell us about!
We’ve just released a Safety Awareness and Operation of Vacuum Tankers course, plus a Spill and Response course designed to prevent small spills becoming large spills.
We also develop bespoke courses specific to clients’ needs. An example is an Interceptor Awareness course for a valued client.
What are the three most important elements of service delivery for your customers and why?
Reliability
We aim to be “reliable partners in progress.” When a course is booked, we are fully committed to delivering it. This consistency gives our clients confidence that they are in safe hands.
Our industry knowledge (+40 years) and hands-on experience to support them through all training, giving real-life examples and scenarios to solidify their learning and aid confidence.
Communication
We believe that clear, consistent communication is essential at every stage. From initial enquiry through to course delivery, we ensure clients are fully informed and supported, helping to build trust and long-term relationships.
Quality of service
We are committed to delivering high-quality training that meets our clients’ needs. Support doesn’t stop when the course is completed. We always help with any follow-up questions which may occur on the job.
We are proud that, from customer feedback, we have received a 5-star rating across communication, quality of training courses delivered, and reliability.
What have been the business highlights for M D Services Ltd over the last 12 months?
· We’ve integrated ISO 9001 and ISO 14001 into the business, strengthening our quality and environmental management systems.
· We’ve achieved EEA Approved status, demonstrating our commitment to industry standards and best practice.
· Re-engagement with the WJA reinforces our involvement within the industry and commitment to professional development.
· Being named Finalists in the 2025 EEA EUSR Awards for our innovative and industry-leading training programme.
· Being awarded Health & Safety Training Provider – Scotland 2026 at the Prestige Awards.
· Relocating to larger office premises to support the continued growth of the business.
Tell us something that you think anyone outside the industry will find amazing about your products and/or services or what they can achieve.
As part of our Spill Response Training, we perform a practical demonstration. It shows how, when our surfactant is applied to a fuel spill, it completely encapsulates hydrocarbons, breaking them down, dramatically reducing vapor pressure and making the spill non-flammable, leaving no sheen or trace of the spill. It’s always a bit of a ‘how did that happen?’ moment.
What’s the biggest change in technology or process you have witnessed in your service sector in recent years?
· Technical advances in everyday working, including no-dig and relining.
· Developing our systems to facilitate remote training.
· We enjoy facilitating face-to-face training. However, the growing popularity of our remote access courses is telling.
What do you think will be the biggest changes or challenges over the next 10 years?
· Keeping up with technology.
· The need to recruit into the industry before current employees retire – we believe apprenticeships are a requirement now.
What are you most proud of about the way your team supports your customers?
· We endeavor to facilitate training times that work best for our clients’ schedules.
· We like to keep the person touch to booking courses, through emails and phone calls, so we can always respond quickly in person to enquiries.
Why did you decide to join the WJA?
Joining WJA was an essential decision for strengthening our company’s reputation, ensuring compliance with top safety standards, and accessing critical business support.
Membership demonstrates to clients such as local authorities and the drainage industry that our operations will be trusted and adhere to internationally-recognised industry guidelines.
What advantages do you expect to get from being a member of the WJA?
· Marketing and reputation.
· Instant digital access (through the WJA App).
What do you think are the WJA’s key achievements?
The WJA developed industry-standard codes of practice (often dubbed the “bible” of the industry) for high and ultra-high-pressure water jetting, drain cleaning, and pressure washing, which have now been integrated into a single code.
Leading industry training: WJA is the largest provider of water jetting training in the UK. Its courses set the standard for operative safety.
Why is it important to have a member organisation for the water jetting industry?
A strong member organisation is essential for any industry, and the water jetting sector is no exception. WJA plays a vital role in bringing together businesses, contractors, manufacturers, and professionals to promote best practice, improve safety standards, and provide a unified voice for the industry.
What key issues do you think the WJA should focus on over the next three years, and why?
I believe WJA has an important opportunity to help drive greater efficiency, innovation, and professionalism across water jetting industry.
One key area of focus should be encouraging the adoption of modern digital processes and technologies, something the WJA already does through its own member services and training programme.
Many other organisations are still reliant on traditional, paper-based systems and administrative practices, which can create inefficiencies and increase the risk of errors.
By encouraging the use of digital solutions for training records, competency management, reporting, and compliance documentation, the industry can improve productivity, transparency, and overall service delivery.
If M D Services were an animal, what kind would it be?
A border collie dog.
It represents: training, intelligence, reliability, teamwork.
That’s excellent if your brand is about developing people and guiding clients. A border collie is approachable and distinctly British. The breed symbolises competence without appearing aggressive.
What would be a final point to make?
It’s always worth reminding ourselves of the real advantages of training:
· Improved competence by ensuring teams know and use the right procedures, tools, and standards for their roles.
· Eliminating workplace incidents through better awareness of hazards, risk-control measures and safe practices.
· Increased productivity and efficiency, because trained colleagues complete tasks more accurately, with ewer mistakes or delays.
· Greater confidence and team morale, because your people feel better prepared and supported.
· Lower long-term costs by reducing equipment damage, downtime, injury-related absence, and the need for repeated corrective action.
Find out more about MD Services training by visiting our website: www.mdservices.ltd. Or you can email: info@mdservices.ltd Or call us: 07591 276332.